Operations Customer Service Representative

Operations Customer Service Representative (CSR) is a specialized hybrid role that bridges the gap between front-end customer support and back-end business logistics. While a standard CSR focuses primarily on answering questions, an Operations CSR is actively involved in the "how" and "why" of the service process, often handling administrative office tasks and coordinating service or maintenance workflows.

 Main Job Tasks & Responsibilities

This role blends hands-on field service with essential operational support and quality oversight:

 Field Service & Quality Assurance

• Expert Treatment: Visually inspect and treat properties for mosquitoes, fleas, ticks, and other outdoor pests using a backpack sprayer (55 lbs+).
• Field Audits: Perform quality checks to ensure techs are treating correctly, leaving proper signage, and parking professionally (not in driveways).
• Equipment Care: Assist with routine van and pack maintenance; ensure gas cans and refillables are stocked and ready for the team.

Customer Experience & Administration

• Exceptional Service: Answer phones and respond to text requests promptly.
• Resolution: Provide dedicated follow-up for "problem properties" to ensure 100% satisfaction.
• Documentation: Maintain accurate account notes and keep SDS (Safety Data Sheets) binders up to date.
• Social Media: Posting and creating content for social media platforms.
• Lead Conversion: Rapidly respond to all incoming service inquiries via phone and text.
• Proactive Follow-Up: Assist with contacting the lead pipeline by executing consistent follow-up sequences. If a potential customer hasn't signed up yet, you’ll reach out via personalized text or call to answer questions and overcome objections.

Growth & Operations

• Business Development: Actively recruit new commercial accounts and perform "price shopping" to keep us competitive.
• Facility Support: Handle basic janitorial duties to keep our local headquarters professional and organized.

Requirements & Qualifications

• Licensing: Must hold a valid TN Category 07 License OR have the ability to pass the exam (we provide PAID training and certification).
• Driving: Must have a valid driver’s license with a safe driving record.
• Physical Stamina: Ability to work outdoors in various weather conditions while carrying 55+ lbs.
• Communication: Strong verbal and written skills for client interaction and team coordination.
• Operational Aptitude: Basic mechanical comfort for equipment maintenance and a proactive approach to solving problems.

Pay & Benefits

• Rate: $18/hour
• Bonus Potential: $500 season-end attendance bonus. Plus bi-weekly bonus opportunities for positive reviews and signing new customers.
• Perks: Paid certification/training
• Schedule: Full-time (30-40 hours/week) March – November, with potential to grow into a year-round position.

·        Benefits: Biweekly pay, employee discounts, holiday/vacation pay.