Office Manager

We get it. You have options when it comes to finding a new career. When you put on a Mosquito Joe uniform, you become part of the family-a group of people committed to excellent customer service and enthusiastic about making the outdoors a place that’s fun for everyone.

The duration of a mosquito season is March through November. This allows you to maximize your work/life balance and spend time on other passions.

We are not a standard, run-of-the-mill pest control company. We have it so much better. We are stewards in professional services eliminating outdoor pests such as mosquitoes, ticks, and fleas - therefore no crawl spaces, no attics, and no scary sheds to deal with.

This truly is one of the best office manager jobs on the planet and if you’re ready to lead a team whose goal is to help customers regain control of their outdoors then you have come to the right place.

Your Mission if You Choose to Accept It - Responsibilities as an Office Manager

· Happiness Hero - Yep, you are the first point of contact in the war on mosquitoes and other pesky insects that can ruin outdoor fun. Handle customer calls/correspondence for sales, service, scheduling, invoicing, and billing inquiries on a daily basis to make sure outside is fun again.

· People Partner - Manage/Train office staff and field technicians on a daily basis while maintaining a healthy and safe working environment.

· Doing It with Style - As the first point of contact for the Mosquito Joe brand, you bring professionalism by following our Mosquito Joe process. In addition, you go above and beyond to deliver an unforgettable customer service experience.

· Communicating with the Local Office and Field Technicians - Communicates with branch personnel to resolve service and scheduling issues. Close communication with the field technicians to making sure they are efficient with daily routing and daily communication/customer account updates.

· Chief Happiness Officer - Manage brand reputation through direct dealings with customers either by phone, text or email. Customer retention is a key element, so ensuring customer satisfaction and cultivating long term relationships is also a very important role you would be playing.

· Wizard of Growth and Acquisition - Customer acquisition is another key element to the growth of our company. Development and implementation of a marketing plan is vital to the growth our business year-over-year.

This Office Manager Job is For You If

· You enjoy playing detective. Every property is different, with different problems to solve.

· You value being part of a Team that is like family and are ready to use your excellent communication skills to make each customer also feel like part of the family.

· You enjoy seasonal work (approx 9 out of 12 months)

· You excel at organizational skills and commitment to accuracy in a fast-paced dynamic environment.

· You enjoy interacting with customers and providing great service and unique experiences

· You have strong communication skills to be able to clearly explain solutions

· You thrive in a fast paced, high-volume environment

To Succeed in this Role as an Office Manager

· Always bring your A-game. You will be our customers’ first point of contact and responsible for creating a memorable first impression by delivering a best-in-class customer support experience.

· Subject Matter Expert. You’ll learn the proper guidelines for handling customer calls and identifying needs of customers and suggest services and/or products that are specific to the customer needs in order to generate revenue and solve problems

· Stay on schedule. Efficiently schedule service visits and maintaining efficient routes that reduce drive time for field technicians.

· Data Storyteller. Determine goals based on company performance, set a plan in place to support the goals, implement plan, track the results and make adjustments as needed to ensure company is performing at its best.

Job Requirements

There are a few minimum requirements for our Office Manager...

· Excellent interpersonal and communication skills

· Basic computer skills in various software and web-based applications including having experience with Microsoft Office products

· Strong attention to detail and follow through.

· Demonstrated ability to prioritize tasks and manage time efficiently.

· Prior supervisor/management experience is highly desired, but not required

· Strong administrative, organization, phone and filing skills.

· Some basic math skills - add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

.Punctuality is a must. We rely on you daily as you are the voice of the company.

Benefits & Pay

The pay range for this position is $15.00/hr + commission to $18.00/hr + commission. Depends on prior experience.

What we have to offer:

· No nights, limited weekends/holidays - Work hard during the week so that you can enjoy nights, weekends, and holidays with your friends and family.

· Paid Training - No experience necessary. Earn money while you learn and prepare to provide the best service possible for our customers.

· Great Perks - Gain commission and bonuses bases off sales performances and reviews

· Fun Work Environment - We are committed to customer satisfaction and being a household name for all customers. If you like to work hard in a fast paced yet fun environment this is the place for you.

We are looking to hire those who share our passion for fighting mosquitoes and other outdoor pests all while providing an amazing experience for our customers and maintaining an amazing culture we have built here. If that is you, apply today to join the Mosquito Joe family. If you meet the office manager requirements, our team will schedule you for an interview immediately.